Avoid Bob's Fords - Portland, OR

Trust me - you will waste your money and time. They are liars and thieves. I now have the BBB involved.

Their website indicated they had a FORD part I needed. They listed both the repo and the FORD part. I called and was told I could get the FORD part. He charged my card and sent me a repo. I called, he apologized for his error and asked me to ship it back for a replacement. I immediately did that, 2-3 weeks go by and nothing. I called him, and he said he was looking for my FORD part and would notify me at the end of the day. 3 days go by and nothing... I emailed him (wanted to have documentation at this point) and he told me he would refund my money b/c the part is not available. He refunded my purchase price, but not the shipping, which was MORE than the dumb part. He told me his policy is not to refund shipping costs. I pointed out it was his error, so why should I pay? He then changed his tune and stated that I was the one who made the error and ordered the wrong part. He refuses to accept the truth and his responsibility. He simply should be avoided.....He wasted 6 weeks of my time and now my money. It's not that much money, but this guys sells cars, too. I'd hate to be on the losing side of this liar with more $$$ at stake, hence my warning to you all....